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Shipping & Returns


Loose in the Lab

Return/Exchange/Payment Policy

  • If a purchaser would like to cancel an order placed with Loose in the Lab please do so within 10 days from the date the order was placed otherwise there will be a minimum cancellation fee of 10% of the total cost of the order.
  • Items must be returned within 10 days of receipt.
  • Purchaser agrees to pay for initial S&H charges and a 20% restocking fee on regular items, and 35% on classroom kits and special orders.
  • Purchaser will return items at their own expense.
  • Returned items will not be accepted if damaged.
  • If product is exchanged, purchaser will pay additional S&H charges.
  • To ensure product quality and customer safety, we do not accept returns on any chemicals.

Damaged Items

  • Open your order immediately
  • Damaged items must be reported within 5 business days
  • This shipment was in good condition when it left Loose in the Lab.
  • Articles damaged in transit should be reported at once to the delivering carrier, and a claim must be filed by you as soon as possible.